Terms of Service

Overview

This website is operated by CARTERX LLC, a Delaware limited liability company doing business as CARTERˣ ("CARTERˣ", "we", "us", or "our"). We offer this website — along with all information, tools, and Services available from it — to you, the user, on the condition that you accept the terms, conditions, policies, and notices stated here.

By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced here or linked from this page. These Terms apply to every user of the site — browsers, vendors, customers, merchants, and contributors of content alike.

Read these Terms carefully before accessing or using the website. By accessing or using any part of the site, you agree to be bound by them. If you don't agree to all of these Terms, you may not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to them.

New features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting changes to our website — it's your responsibility to check this page periodically. Your continued use of the website after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. — the e-commerce platform that allows us to sell our products and Services to you.

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence — or that you are the age of majority and have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, and you may not — in your use of the Service — violate any laws in your jurisdiction (including copyright laws).

You must not transmit any worms, viruses, or other destructive code. A breach or violation of any of these Terms results in immediate termination of your Services.

We reserve the right to refuse Service to anyone, for any reason, at any time. You understand that your content — excluding credit card information — may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted in transit.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to it — or any contact on the website through which the Service is provided — without our express written permission.

Headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

We are not responsible if information on this site is inaccurate, incomplete, or out of date. The material here is provided for general information only — don't rely on it as the sole basis for any decision without consulting primary, more accurate, more complete, or more timely sources. Any reliance on this material is at your own risk.

This site may contain historical information — by nature, not current — provided for reference only. We reserve the right to modify the site's contents at any time, but we have no obligation to update any information. It's your responsibility to monitor changes.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service — or any part or content of it — at any time, without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Certain products or Services may be available exclusively online. These may have limited quantities and are subject to return or exchange only under our Shipping & Returns Policy.

We've made every effort to display product colors and images accurately. We cannot guarantee that your monitor will render any color exactly.

We reserve the right — but are not obligated — to limit the sale of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis. We reserve the right to limit quantities. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material you purchase or obtain will meet your expectations, or that any errors in the Service will be corrected.

International orders. For orders shipped outside our origin country, the goods are imported on behalf of the consignee/buyer. The consignee authorizes CARTERX LLC to import the goods on their behalf and agrees that CARTERX LLC may delegate that obligation to a subcontractor — for example, a customs broker. The consignee is responsible for any applicable import taxes, duties, and customs fees on top of the purchase price and shipping cost, unless explicitly stated otherwise at checkout. Available shipping regions are shown at checkout based on your delivery address.

Third-party retailers. CARTERˣ-branded products purchased from retailers other than carterx.com are subject to that retailer's return, refund, and warranty policies. CARTERX LLC disclaims any liability for products purchased through third-party retailers.

We reserve the right to refuse any order you place. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order — including orders placed by or under the same customer account, the same credit card, or the same billing or shipping address. If we change or cancel an order, we may try to notify you using the email, billing address, or phone number on file. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for every order. You agree to promptly update your account — including your email address, credit card numbers, and expiration dates — so we can complete your transactions and contact you when needed.

For more details, see our Shipping & Returns Policy.

We may give you access to third-party tools that we don't monitor or control. You acknowledge that we provide access to such tools "as is" and "as available" — without any warranties, representations, or conditions, and without any endorsement. We have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion — make sure you're familiar with and approve of the terms on which the third-party provider offers them. We may, in the future, offer new Services or features through the website (including new tools and resources). Those will also be subject to these Terms of Service.

Certain content, products, and Services available through our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites, and we don't warrant — or assume any liability for — any third-party materials, websites, products, or Services.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transaction made in connection with any third-party website. Review the third party's policies and practices carefully before you transact with them. Direct any complaints, claims, concerns, or questions about third-party products to the third party.

If you send us specific submissions at our request — for example, contest entries — or unsolicited creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We have no obligation (1) to keep any comments confidential, (2) to pay compensation for any comments, or (3) to respond to any comments.

We may — but have no obligation to — monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party's intellectual property or these Terms of Service.

You agree that your comments won't violate any right of any third party — including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments won't be libelous, unlawful, abusive, or obscene, and won't contain any computer virus or malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility — and assume no liability — for any comments posted by you or any third party.

Your submission of personal information through the store is governed by our Privacy Policy.

From time to time, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions — related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions — and to change or update information or cancel orders if any information is inaccurate at any time, without prior notice (including after you've submitted your order).

We have no obligation to update, amend, or clarify information in the Service or on any related website — including pricing — except as required by law. No specified update or refresh date should be taken to mean that all information in the Service has been modified or updated.

In addition to other prohibitions in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulation, rule, law, or local ordinance; (d) to infringe or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that will or may affect the functionality or operation of the Service, any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of these prohibitions.

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free — or that the results obtained from it will be accurate or reliable. You agree that, from time to time, we may remove the Service for indefinite periods or cancel it at any time, without notice to you.

You expressly agree that your use of — or inability to use — the Service is at your sole risk. The Service and all products and Services delivered through it are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranty, or condition of any kind — express or implied — including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall CARTERˣ — or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors — be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using it, or for any other claim related in any way to your use of the Service or any product — including any errors or omissions in any content, or any loss or damage incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available through it — even if advised of their possibility.

You agree to indemnify, defend, and hold harmless CARTERX LLC — and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees — from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision remains enforceable to the fullest extent permitted by applicable law, and the unenforceable portion is deemed severed from these Terms. Such a determination does not affect the validity or enforceability of any other remaining provisions.

The obligations and liabilities incurred by either party before the termination date survive termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by you or by us. You may terminate at any time by notifying us that you no longer wish to use our Services, or by ceasing to use the site.

If, in our sole judgment, you fail — or we suspect you have failed — to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the termination date, and we may deny you access to our Services (or any part of them).

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision. These Terms — together with any policies or operating rules posted on this site or in respect to the Service — constitute the entire agreement and understanding between you and us, and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals (whether oral or written) between you and us, including any prior versions of these Terms.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

These Terms of Service — and any separate agreements under which we provide you Services — are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It's your responsibility to check this page periodically. Your continued use of the website or the Service following any changes constitutes acceptance of those changes.

Certain products in the CARTERˣ store — including SYSTEMˣ bundles — are offered on a subscription basis. By placing a subscription order, you agree to the terms in this section and consent to recurring charges.

Recurring billing. Subscription orders are billed automatically on the cadence you select at checkout — every 30 days for SYSTEMˣ subscriptions. The payment method on file at the time of each shipment is charged the then-current subscription price, plus any applicable taxes and shipping fees disclosed at checkout.

Pricing. Subscription prices are disclosed at the time of purchase. We may change subscription pricing from time to time. Any price change takes effect at the start of your next billing cycle, and we'll provide reasonable advance notice by email to the address on file.

Cancellation. Cancel, pause, skip, or modify your subscription at any time — no fees, no commitment — by:

• Logging into your account at carterx.com/account and managing your subscription through the customer portal, or
• Emailing contact@carterx.com with your order number.

Cancellations take effect immediately. If you cancel between billing cycles, you won't be charged for the next shipment. If a shipment is already in fulfillment when you cancel, that shipment still ships and is billed; the next cycle is stopped.

Refunds. Refunds on subscription orders are governed by our Shipping & Returns Policy. The Standard Guarantee applies to your first subscription shipment only.

California residents. If you live in California, you may cancel your subscription at any time using the methods above, in accordance with California Business & Professions Code §§ 17600–17606. The seller is CARTERX LLC; contact us at contact@carterx.com or +1 786 451 6101 to cancel or request information. We acknowledge cancellation requests within 5 business days.

Read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Agreement to arbitrate. You and CARTERX LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service, the CARTERˣ store, or any product or service you purchase from us will be resolved by binding individual arbitration — administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules — rather than in court. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You agree that any arbitration or proceeding will be conducted on an individual basis only — not as a class, consolidated, or representative action. The arbitrator may not consolidate the claims of multiple parties and may not preside over any form of representative or class proceeding. If a court determines that this class action waiver is unenforceable for a particular claim, that claim proceeds in court — but all other claims subject to this section remain subject to arbitration.

Exceptions. Either party may bring an individual claim in small claims court in lieu of arbitration if it qualifies under that court's jurisdictional limits. Either party may also seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights.

Opt-out. You may opt out of this arbitration agreement by sending written notice within 30 days of first agreeing to these Terms — or within 30 days of any material amendment to this section — to contact@carterx.com with the subject line "Arbitration Opt-Out." The notice must include your full name, mailing address, and a clear statement that you wish to opt out. Opting out won't affect any other provision of these Terms.

Costs. Arbitration fees and costs are allocated under the AAA Consumer Arbitration Rules. Each party bears its own attorneys' fees and costs unless the arbitrator orders otherwise.

Severability. If any portion of this section is held unenforceable, that portion is severed and the remainder remains in effect — except that if the class action waiver is held unenforceable, this entire arbitration section is unenforceable as to the claim involved.

CARTERX LLC respects the intellectual property rights of others and expects users to do the same. If you believe material posted on the CARTERˣ website — including user-submitted reviews, photos, comments, or other content — infringes your copyright, you may submit a written notice to our designated DMCA agent under the Digital Millennium Copyright Act (17 U.S.C. § 512).

To file a DMCA takedown notice, send a written notice to our designated agent that includes:

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material claimed to be infringing — with information sufficient for us to locate it on the site (such as a URL);
4. Your contact information, including address, telephone number, and email address;
5. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner — or authorized to act on the owner's behalf.

Designated DMCA agent:

CARTERX LLC
Attn: DMCA Agent
16192 Coastal Highway
Lewes, DE 19958
United States
Email: contact@carterx.com (subject line: "DMCA Notice")

Counter-notice. If material you posted was removed in response to a DMCA notice and you believe the removal was in error, you may submit a counter-notice to the address above that complies with 17 U.S.C. § 512(g).

Repeat infringers. We reserve the right to terminate, in appropriate circumstances, the accounts of users who are repeat infringers of copyright.

Neither party is liable for any failure or delay in performing its obligations under these Terms of Service to the extent the failure or delay is caused by circumstances beyond its reasonable control — including acts of God or nature; fire, flood, earthquake, hurricane, or other natural disaster; war, invasion, hostilities, civil unrest, or terrorist activity; epidemic, pandemic, or public health emergency; government action, regulation, embargo, or order; labor disputes, strikes, or shortages; failure of public or private telecommunications, internet, electrical, or transportation infrastructure; or supply chain disruption or shortage of raw materials.

The affected party will notify the other party as soon as reasonably practicable of the force majeure event and will use commercially reasonable efforts to resume performance as soon as practicable. If a force majeure event materially affects our ability to fulfill an order you've placed, we may — at our option — delay fulfillment, cancel the order and issue a refund, or offer a substitute product or service.

Questions about the Terms of Service? Email contact@carterx.com.

Our contact information is posted below:

CARTERˣ
Email: contact@carterx.com
Address: 16192 Coastal Highway, Lewes DE 19958, United States